Case Studies of TekLinks solving business problems with technology. We know I.T.

Great Southern Wood Preserving, Inc.

Headquartered in Abbeville, Alabama, Great Southern Wood has offices and plants throughout the southern United States. Although it's a leading provider in its market, the company's 790 employees were using disparate, out-dated phone systems that lacked many of today's features.

"Like many other medium-sized businesses we evolved from a small business and our network and communications evolved as well," says Chris Godwin, IT Director for Great Southern Wood. "We were not standardized and the IT staff was spending a lot of time troubleshooting the network and the various phone systems."

Find out how TekLinks and Cisco improved their communications capabilities and more.

New Horizons Credit Union Adopts Cisco Unified Communications from TekLinks

New Horizons Credit Union, with headquarters in the Mobile, Alabama area, needed to improve communications among its branches and also make it easier for employees to work at different locations. It was difficult for employees to work at other branches as needed, because when they went to a new location, they would have to be assigned a new extension or phone number, making it difficult for members to reach them. The employees also found it difficult to adjust to the different phone systems at each of the branches.

The credit union's vice president of IS worked with Cisco Partner TekLinks to deploy a test site of Cisco Unified Communications at a new branch. The test site was so successful that Cisco Unified Communications will now be deployed across the entire organization, allowing it to tie its call center into its member account information so that each member call can be serviced immediately.